Salesforce & CRM

DCA have Salesforce Administrator Certified staff. We are experienced in creating a unified customer view in your Salesforce CRM by way of consolidations, migrations, data quality, creating data process rules and mapping across multiple databases and data sources.

Salesforce are a global leader in CRM

The industry-leading CRM platform has become the world’s leading enterprise cloud ecosystem. Industries and companies of all sizes can connect to their customers in a whole new way using the latest innovations in mobile, social, and cloud technology to sell, service, market, and succeed like never before.

Salesforce Administration Certification

Administrators are critical to a company’s ongoing success with Salesforce.  Administrators have broad knowledge of Salesforce applications including the configuration and management of Sales and Service Cloud applications. Our Salesforce Administrators suggest ways for your company to get even more from additional features and capabilities.

Data + Salesforce

We work with Enterprises that either have:

  • an existing Salesforce CRM system
  • or are in the process of implementing their new Salesforce1 platform

We specialise in preparing your customer data to go into the Salesforce CRM.

This often involves large and complex volumes of data and data sources, often from many different databases.

Key areas of expertise:

  • creating a single customer view
  • data process rules
  • mapping to Salesforce
  • project management
  • consolidations
  • migrations
  • quality
  • cleansing
  • de-duping
  • formatting

DCA Salesforce Case Studies

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Click here to view more Client Case Studies.

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