DCA are able to conduct a variety of surveys for clients:
- telephone surveys
- market research surveys – targeted groups or random samples
- database cleansing of entire database
- customer satisfaction surveys
DCA also has experience in providing recommendations for telephone survey campaigns and can provide this service at very competitive rates.
For targeted campaigns, call systems include an additional feature whereby operators can select a specific day and time to call back a number which is then presented back to the operators at the designated time.