CRM

A Customer Relationship Management system unlocks your data, transforming metrics into action and results. A unified customer view within a CRM lets you engage with each and every customer on a personal level, increasing retention rates and encouraging loyalty.

We can revitalise your existing CRM, or help you implement a new one. The DCA extract – transfer – load management framework ensures your valuable data is safe throughout the entire process.

Our approach is completely bespoke, with solutions tailored according to your needs.

The local DCA team has worked with countless organisations across every industry to take advantage of the latest innovations in mobile, social, and cloud technology to help you sell, service, and succeed like never before.

Having such responsive, key people only a phone call away has made a massive difference.”

DCA provided Viking Cruises with an actionable single-customer view.

DCA enabled Melbourne Storm to become a customer-centric organisation by creating a DataMart that provides a single-customer view of every member and fan.

While DCA is technology-agnostic with experts across all CRM systems, we are also a Salesforce Partner. Our Salesforce Administrative Certified staff have the necessary expertise and formal training to ensure you get the most out of Salesforces’ industry-leading capabilities.

Data Quality and Enhancement

The quality and completeness of your data is the fuel powering every CRM. DCA goes above and beyond to make sure your data drives your CRM even further.

We cleanse, de-duplicate, consolidate, and more to make sure your data is trustworthy, and work together with our sister company IncNet to provide new or updated B2B contacts across Australia and New Zealand.

Deliverability

The first step to communicating with your customers is being able to reach them. Don’t get caught out by changed addresses, defunct contacts, spam filters, or incorrect formatting.

Completing the deliverability checklist with DCA ensures your communications reach the right customer at the right time.

Get more in-depth information about connecting to your customers in a whole new way. Download factsheet.

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