Lifeline needed to partner with an Information Technology and Data Consulting team to identify and deliver our next generation of donations management technology. DCA had the know-how with which to deliver an optimised outcome in terms of determining a successor solution to donations management.
DCA had earned a strong trust and reputation for being true leaders in their bespoke data and professional services by the Lifeline team, and offered to help. Upon visiting their facilities and discussing the project’s need it was clear they understood how to apply best practice with their talented team to meet our requirements.
CIO, Lifeline Australia
From the first day, DCA’s Account Management and Consultancy team provided us with a sense of genuineness and trust that we were in the right hands. DCA’s expertise shone through and we were finally able to select the right database solution that met our complex needs. We were able to consolidate our core business operations such as counselling, volunteer management, clinical and community services and DCA successfully cleansed, corrected, consolidated and migrated our data into our new Salesforce system. All along the journey of the project we were always kept up to date and informed of where everything stood. No time was spared and we highly appreciate DCA’s professionalism and guidance.
Thanks to DCA we are now confident with our data and have been able to see significant improvement in business processes, efficiencies, accessibility and measurement. I always will look to recommend DCA to any organisations that are require assistance with any complex data requirements. Working with them has been a pleasure.
Operations Manager Lifeline Harbour to Hawkesbury (H2H)
I was aware of DCA’s services from previous experience, and knew of their other clients who spoke positively of their experience, so we were happy to approach them as part of our selection process. We required a data partner that had a good reputation for tackling complex data projects.
The major reasons why we selected DCA was for their excellent track record in data quality and migration projects, their value proposition as well as their expertise in Salesforce and the Not for Profit Sector. After the initial meetings with Hanzel and Leigh, we were comfortable that they were the right partner for us. Not only did they provide excellent value for the services required, but they also gave us confidence that we were in the right hands.
ICT Enterprise Systems Manager at Multiple Sclerosis (MS)
Using DCA’s expertise for our data migration project was the key factor in the success of the project. DCA’s quick turnarounds on short notice meant that unexpected issues did not cause the project to go over time or budget. Because of DCA’s help we were able to identify lost leads which immediately generated over 1,000 new paid members and $30,000 in revenue beyond the original purpose of the project. Without the cleansed and enhanced data processes that DCA have performed, all of these new members would have been missed forever.
Hanzel, Leigh, Amit and the rest of the team at DCA were great to work with and made us feel comfortable that our project was heading in the right direction. I know that for any future data work I’ll be approaching DCA for assistance again.
Customer and Data Services Manager at Diabetes NSW
A core strength of our business relationship with DCA is TRUST – powerful word, not used lightly. We trust the work DCA are doing with our data and now have the ability to use the output in not only in our multiple marketing campaigns, but also in new ways to improve and monitor our business including data driven business activity we can now report on, and it all stems back to having a trusted Data Partner.
Database Manager at Viking Cruises
We required a sophisticated but user-friendly loyalty system that offered a full circle of service to our customers, our stores and head office personell. DCA was well positioned to meet our brief given their deep skills across data management and application development, with the added benefit of an in-house data driven marketing agency to meet our ongoing strategic and day to day tactical needs.
Loyalty Manager for HTHG
We are now able to easily communicate with donors, track their gifts, and quickly find registered volunteers. But most importantly, for the first time we know we can trust the information in our database. It has become our source of truth.
Our experience could not have been more positive. The DCA team quickly spotted all of our issues, and worked closely with us to ensure a positive outcome. They were sensitive to our needs and our budget – invaluable for a not-for-profit organisation.
Communications Manager at ALNF
DCA was responsive, quick to adapt and eager to improve on process.The company had consistently high levels of service while supplying us with accurate, timely data. DCA has been an integral part of our vehicle sales process over the past 12 months and we wouldn’t hesitate to use them again!
Customer Experience manager Honda Australia
The technical expertise of DCA is phenomenal, but it’s their customer service that really sets them apart. No problem was insurmountable and no timeframe was an imposition. In the middle of a difficult and troubled database implementation project, DCA’s calmness andefficiency was invaluable. Thank you to Leigh and Hanzel for being such professional and helpful human beings!
National Database Manager, Leukaemia Foundation
The experience we have had with DCA was pleasurable, timely and professional. We were able to discuss our requirements in terms of business objectives and DCA was able to facilitate the database technicalities with minimum fuss.
Marketing Campaign Specialist, Pacnet
DCA provided a major database cleanse, by way of creating tailored data cleansing algorithims that not only optimised the data files but also generated a report outlining the percentage of valid data and percentage of data requiring the cleanse process. This report allowed us to internally communicate the quality of the data precleanse to validate the work continually undertaken across the firm on maintaining contact details, but also provided us with statistics to demonstrate the value the external process added to our data integrity strategy. We see this process as an ongoing partnership where annually DCA will provide a data cleanse to complement internal initiatives.
Client Relationship Database Manager, Herbert Smith Freehills
DCA was entrusted to migrate 1.2 million items of data from 38 data sources of varying formats and technology including Oracle, SQL Server, DB2, Access, Firefox Pro and others into a single database. This was completed within deadline and without issue.
Manager National Services - Australian Health Practitioner Regulation Agency
DCA provide an excellent service and I have the highest regard for Kim and her team. They are always responsive and efficient to the needs of our business. They ensure that readers have a positive experience when subscribing to Australian Classic Car andAustralian Caravan + RV. The suites of reports they provide are comprehensive and they also provide custom reports to meet specific requirements. I would highly recommend DCA for any company looking to outsource their subscription management process.
Marketing & Promotions Executive, NRMA
Engineers Australia was very satisfied with the professional level of training, campaign implementation, campaign execution and data remigration of DCA. The results, reported in the final report we received at the end of the campaign, exceeded our expectations.
Membership Services Manager - Engineers Australia
When compared to what we had spent on temporary staff and internal resources…it made complete financial sense. There was also a noticeable increase in data quality…
We originally started with DCA in 2008 to help manage the large volume of data entry for our loyalty program membership, which significantly helped us improve the turnaround time for our customers. Over this time DCA’s flexible approach to our changing needs has been a great asset. Our partnership with them has allowed us to move away from dealing with data and to concentrate on other value adding areas of our business. DCA has also been able to assist us with valuable guidance along the way to help improve our business.
It is rare to come across a service provider that consistently maintains its customer focus, continually evolves keeping ahead of the pack and is able to deliver cutting edge solutions to the consumer. DCA does exactly that. We’ve worked with them for over 15 years across a range of campaigns and have experienced this high level of service close up and first hand.
It was a pleasure working with DCA. They were prompt in responding to all our queries and were able to accommodate our needs under strict conditions. Most importantly, the mailout was completed properly and on time.
We were able to discuss our requirements with DCA and they were able to facilitate the technicalities with minimum fuss. DCA was also proactive in dealing with our vendors which made things a lot easier.
We have had a good experience with Nirvana. It has delivered on our expectations and more. DCA has been excellent in supporting their software with timely upgrades and specialist expertise. We are pleased that we did not choose to continue with our in-house system as its inherent deficiencies would have limited our ability to meet changing market needs and to grow our business.