Outsourced Sub Management

DCA is accomplished at managing relationships to enhance the subscriber experience. Our highly trained customer service team delivers a seamless service through which your subscribers can connect with your publication.

When you choose our fully-outsourced services, DCA will attend to every aspect of your subscription management requirements and advise you on the latest techniques for building your subscriber base.

DCA offers the following benefits to streamline your business;

  • reduced operating cost
  • fewer staffing and administrative demands on your business
  • no subscription management software licensing and reduced IT costs
  • free up staff members for core activities due to outsourcing
  • flexibility and scalability to match your business growth
  • cross-selling and up-selling your publications to increase subscription rates
  • full security of subscriber data

Our outsourced subscription management offers Publishers;

  • management of subscription orders and payments
  • dedicated Call Centre facilities to answer all subscriber enquiries
  • detailed reporting
  • data segmentation and analysis
  • premium Fulfilment management
  • outbound call services
  • mail management of all communications to subscribers
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