Business Process Outsourcing – BPO Service
Integrated Business Services
Outsourcing specific functions and tasks frees up a business’ staff and resources and allows you to concentrate on key business objectives and focus on revenue and profitability.
Outsourcing to a provider such as DCA who is dedicated to providing a service partnership ensures a total level of service, regardless of demand and communication channel.
DCA offers clients the complete outsourcing of all key support services including:
- direct marketing
- content management
- subscription management
- inbound and outbound Call Centre services
- data entry
- survey processing
- mail handling and sorting
- payment processing
- email and digital customer service
The service level provided to customers is crucially important to our clients. The DCA outsourcing service staff are focussed on customer service deliverables and on maintaining and exceeding your expected standards of service.
BPO Case Studies
DCA has conducted many successful BPO projects. Click on the logos below to read what our customers have to say.
Click here to view more Client Case Studies.