Solutions and Services overview

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DCA’s Data Services division has been optimising data and creating bespoke data management solutions for more than two decades. Our range of services and solutions fall into the following categories:

  • Data Services:
    DCA Data Services provides a full suite of business-process services for organisations wanting to optimise the quality of data throughout its lifecycle. We offer: data quality audits; services for data cleansing and matching, enhancement and integration; database management; data processing for cross-channel marketing campaigns; data analysis; data support services and call-centre services. Learn more …
  • Loyalty Systems:
    DCALoyalty is a fully customisable Loyalty System that integrates across multiple Point of Sale (POS) vendors, and has self-service capabilities accessible by Customers, Stores and Head Office. DCALoyalty provides the flexibility to build an entire Loyalty Management Solution that meets all your individual business needs. Learn more …
  • Salesforce and CRM:
    DCA are specialists in preparing customer data to go into the Salesforce CRM.  Our projects typically involve working with large and complex volumes of data and data sources, often from many different databases. We can also assist Salesforce in deals by ensuring a client or prospect data is in the best possible condition to optimise the performance of the Salesforce Customer Success Platform. Learn more …
  • Data Driven Marketing:
    As part of our core business, we process and prepare consumer and business data for cross channel marketing. We process more than 30 million records per month, many of which are for marketing communications including: email, mobile, SMS, website, transactional and telemarketing data. Learn more …
  • Business Process Outsourcing:
    DCA provides a complete end-to-end outsourcing solution using our own in-house call centre. From the management of orders, subscriptions and/or members to fulfilment, form processing, email and payment processes, we do it all. Learn more …
  • Consulting Services:
    DCA Data Services has provided consulting services to corporate and government projects for more than ten years, earning a reputation for delivering on time and budget. Learn more …
  • PCI DSS Integrated Services:
    DCA Data Services is PCI DSS compliant, meaning the security, integrity and reliability of our systems and processes have been tested and meet gold standards for dealing with cardholder data. Our standard service includes the weekly processing of all cheque and credit card payments on the client’s behalf. Learn more …

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